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Reports not printing properly on Macs

Do any Mac users have issues with printer settings? We have had problems with certain reports that are formatted for legal size paper just not printing the parts of the paper that go past the normal letter size. We also can't get it to print double sided with out exporting it first. Any help would be greatly appreciated! 

 

4 comments

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    Conner Helton

    Hi Layne,

    Have you had a chance to submit a support ticket on this yet? 

    Thanks!

    Conner Helton

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    Layne Frost

    I opened one on it not printing on both sides and after some back and forth we still couldn't get it to work, so I closed the ticket. My coworker opened a ticket for the formatting, he just told me that we will have to wait for the next update. 

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    Ellen Joyner

    We have the same issue on MACS.  We used to be able to print on 2 sides, but when the platform moved to CITRIX it changed.  I submitted a ticket a year ago and was told that they had to select 1 universal print driver and it had limitations.

    Its a pain to download the report, plus when downloading the formatting changes a little bit.  It scales differently, so isn't as pretty of a report as when directly printed.

     

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    Layne Frost

    Thanks for the info, Ellen.

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