From time to time, a check processed via an incoming payment gets returned from the customer's bank to yours. Here are two step-by-step processes for completing a NSF or returned check transaction through Orchestrated.
There are two different methods:
Single Check in a Deposit
- Open the Deposit form, right click and select Cancel. This will reverse the deposit process, credit the bank account, and debit the checks clearing account.
- Now you can cancel the Incoming Payment that applies to this check. This will credit the checks clearing account, debit the customer, and reopen the invoice.
- When the customer sends a new check, simply create a new incoming payment based on the original invoice and apply any applicable fees (NSF, late-fee, etc).
Multiple Checks in a Deposit (Cancelling the deposit is not an option)
- Create a new Incoming Payment; this time, it will be a payment on the account, and the check amount will be negative.
Deposit the check into the bank account. This transaction will reverse the original deposit transaction, credit the bank account, and debit the checks clearing account.
When the customer sends a new check, create a new Incoming Payment and apply the negative Incoming Payment you created earlier.