Citrix Password Security Requirements


When creating or resetting a Citrix password, there are certain security requirements that must be met before a password is accepted.

  • To request a password reset, please have your Key User submit a ticket to the Support team.  


Here is a list of these requirements:

  • Passwords must not contain the user's account name or the name of the company (This includes partial usernames. Ex: The password for user "brewery.accounting" cannot contain "brew", "account", "ting", etc)
  • Password must include at least 3 of the following character types: Uppercase letters, lowercase letters, numbers, non-alphanumeric characters (!, @, #, $, etc)
  • Password must be at least 8 characters
  • The password cannot be any of your last 24 passwords used


Failure to meet all of these requirements will result in a message saying "Incorrect Credentials" and you will be returned to the login screen. Your previous password will remain valid until an acceptable new password is entered.





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