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How To Fix Attachment and Report Errors On New Platform

Summary

After upgrade to the new platform, you may have receive one of the errors below:

  • When trying to e-mail out an invoice (or another document), you will receive the following error and the attachment will not be sent along with the e-mail:


  • Opening a layout on a document, you get the following error:

 

Reason and Fixes

This is due to a disconnected that occurred during the upgrade and only affects a minimal number of reports.

For the second error, please try checking the "Use Integrated Security" box and then run the report again.

If you still have the same error do the one of the two following:

Layouts (you'll know it's a layout because the is a document you bring up first):

  1. Bring up the document in question (e.g. Sales Order, A/R invoice, etc.)
  2. Go to top of the screen and click on Tools->Layout Designer
  3. Make note of the default invoice that is affected (it will be in bold) and click Manager Layout


  4. Find that report (it should already be highlighted) and click Edit (this can take a few minutes)


  5. At the top menu, go to Add-Ins->SAP Business One->Save


  6. After you receive confirmation that operation was successful, close out of all the windows you just opened

Reports  (you'll know it's a report because you are immediately brought to a search parameter window):

  1. Go to Administration->Setup->General->Report and Layout Manger
  2. Navigate to the report in the List column where the report would normally reside (e.g. Sales->Sales Reports->Orchestrated Reports->Item Sales Analysis)


  3. Click Edit (this can take a few minutes)


  4. At the top menu, go to Add-Ins->SAP Business One->Save


  5. After you receive confirmation that operation was successful, close out of all the windows you just opened

You should now stop receiving the error.

 

Version 4.5.1.0

 

 

 

 
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